Privacy Policy

01Controller

The controller responsible for data processing described in this Privacy Policy is:

Aimedis LLC

16192 Coastal Hwy

Lewes, DE 19958

United States of America

contact@aimedis.com

02Scope of this Privacy Policy

This Privacy Policy applies to personal data collected through:

our websites and related domains
contact requests and customer support communications
account registration and use of our services
newsletters and marketing communications
online forms, uploads, and customer interactions
online meetings, consultations, and related communications

03Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

a. Identity and contact data

first and last name
title, role, or organization
postal address
email address

b. Account and profile data

login details
account preferences
communication history
customer number or account identifier

c. Usage and device data

IP address
browser type and version
operating system
language settings
date and time of access
pages visited
referring website
device identifiers
log files

d. Content you provide

messages submitted through forms
emails and support requests
uploaded files
survey or form responses
chat communications

e. Payment and transaction data

billing address
transaction amount
payment status
limited payment-related information required for payment processing

f. Health-related or special category data

Where you use healthcare or consultation features, we may process health-related information you submit, such as:

symptoms and medical descriptions
photographs or image uploads
date of birth
sex or gender information
insurance information where relevant
treatment-related communications

We process this data only where permitted by law and, where required, based on your explicit consent or another valid legal basis.

04How We Collect Personal Data

We collect personal data:

directly from you, when you contact us, register, make a payment, subscribe, upload content, or use our services
automatically, through cookies, server logs, analytics tools, and similar technologies
from service providers and partners involved in delivering our services
from healthcare professionals engaged through our platform where relevant to the service provided

05Purposes of Processing

We may process personal data for the following purposes:

to provide and operate our website and services
to create and manage user accounts
to respond to inquiries and provide customer support
to process payments and manage contracts
to provide consultation or related healthcare services
to send service-related communications
to send newsletters and marketing communications where permitted
to improve website functionality, performance, and security
to analyze usage trends and optimize our offerings
to comply with legal, regulatory, and contractual obligations
to establish, exercise, or defend legal claims
to prevent fraud, abuse, and unauthorized access

06Legal Bases for Processing

Where GDPR applies, we process personal data on one or more of the following legal bases:

Consent under Art. 6(1)(a) GDPR, including explicit consent where required for special category data under Art. 9(2)(a) GDPR
Performance of a contract or steps prior to entering into a contract under Art. 6(1)(b) GDPR
Compliance with legal obligations under Art. 6(1)(c) GDPR
Legitimate interests under Art. 6(1)(f) GDPR, such as operating, securing, and improving our services, provided those interests are not overridden by your rights
other lawful bases applicable to healthcare-related processing where relevant under Art. 9 GDPR and applicable local law

Where U.S. privacy laws apply, we process personal data in accordance with applicable notice, transparency, and consumer rights requirements.

07Cookies and Similar Technologies

We use cookies and similar technologies to:

ensure website functionality
remember preferences
analyze traffic and user behavior
measure campaign performance
improve security and user experience

Where required by applicable law, we ask for your consent before placing non-essential cookies or using similar technologies. You can change your cookie preferences at any time through our consent tools or browser settings.

08Hosting and Technical Infrastructure

We use third-party providers to host, maintain, secure, and support our website and systems. These providers may process technical and usage data such as IP addresses, server logs, device information, and similar metadata on our behalf for hosting, security, and operational purposes.

Where required by law, we enter into appropriate data processing agreements with such providers.

09Contact Requests

If you contact us by email, contact form, chat, or other communication channels, we process the information you provide to respond to your request and manage the communication.

This may include:

name
email address
message contents
any additional information you choose to provide

We retain this information for as long as necessary to handle your request and comply with legal obligations.

10Accounts and Registration

If you create an account, we process the data necessary to register and maintain your account, authenticate you, provide requested features, and communicate important service updates.

Required registration fields must be completed in order to create and maintain an account.

11Newsletter and Marketing Communications

If you subscribe to our newsletter or marketing communications, we process your email address and any optional information you provide in order to send you such communications.

Subscription may use a double opt-in process where required by law. You can unsubscribe at any time via the unsubscribe link in any marketing email or by contacting us at contact@aimedis.com.

We may maintain a suppression list to ensure that users who unsubscribe do not receive future marketing emails.

12Healthcare and Consultation Services

Where you use healthcare-related or consultation services through our platform, we may process additional data necessary to provide those services.

This may include:

identity and contact data
demographic information
health information you submit
image uploads
payment and billing data
records needed to facilitate communication with participating healthcare professionals

Where applicable, Aimedis and the healthcare professional involved may act as independent controllers or joint controllers depending on the service configuration and applicable law.

Special category data, including health data, will only be processed where a valid legal basis applies, including explicit consent where required.

13Payments

If you purchase services or pay fees, payment processing may be handled by third-party payment providers.

Payment-related data may include:

name
billing address
email address
payment method details
transaction amount
transaction time and status

We do not store full payment card details unless necessary and legally permitted. Payment providers process payment data under their own privacy terms and applicable legal obligations.

14Forms, Upload Tools, and File Submissions

We may provide online forms, upload features, or document submission tools. Data submitted through such tools may be processed to manage requests, support service delivery, or receive documents and other information from users.

15Customer Support and Communication Tools

We may use internal or third-party systems to manage inquiries, support communications, appointments, and customer records.

These systems may process:

contact details
conversation content
account identifiers
technical metadata
support history

We use these systems to provide efficient support, improve service quality, and maintain service records where appropriate.

16Analytics and Advertising

We may use analytics and marketing technologies to understand website usage, measure campaign performance, improve our services, and deliver more relevant communications.

Where required by law, such technologies are used only with your consent. Information collected may include:

IP address
device and browser data
pages visited
interactions on the website
referral information
conversion and campaign data

17Social Media and Third-Party Content

Our website may include links to social media services or embedded third-party content and features. If you interact with such services or content, the relevant provider may receive technical data such as your IP address, browser information, and information about your visit to our website.

If you are logged in to a third-party platform, that provider may associate your interaction with your account on that platform.

18Online Meetings and Communications

We may use online communication tools to conduct meetings, consultations, support sessions, or other communications.

When you participate in such interactions, relevant data may include:

name and contact details
meeting metadata
device and connection data
audio, video, chat, and shared files
recordings where enabled and lawfully disclosed

19Data Sharing and Recipients

We may share personal data with:

hosting providers
cloud and IT service providers
payment processors
communication and newsletter providers
analytics and marketing providers
customer support providers
healthcare professionals involved in providing requested services
legal, regulatory, or governmental authorities where required by law
advisors, auditors, and insurers where necessary

We do not sell personal data for money. Where applicable law defines certain targeted advertising disclosures as a form of "sharing," we will provide the notices and rights required by that law.

20International Data Transfers

Because we operate internationally and may use global service providers, personal data may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area.

Where required, we use appropriate safeguards for international transfers, including:

adequacy decisions
Standard Contractual Clauses
supplementary contractual, technical, and organizational measures
other lawful transfer mechanisms recognized under applicable law

21Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:

provide services
maintain business records
comply with legal, tax, accounting, and regulatory requirements
resolve disputes
enforce agreements

Retention periods may vary depending on the nature of the data and applicable legal requirements.

22Data Security

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

encryption in transit
access controls
authentication procedures
logging and monitoring
secure hosting environments
internal confidentiality and security procedures

No method of internet transmission or electronic storage is completely secure, but we take reasonable steps to protect personal data.

Your Rights

23Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

access your personal data
request correction of inaccurate data
request deletion of your data
restrict or object to certain processing
withdraw consent at any time where processing is based on consent
receive data portability where applicable
opt out of direct marketing communications
opt out of certain profiling or targeted advertising practices where applicable under U.S. law
lodge a complaint with a supervisory authority or regulator

To exercise your rights, contact us at contact@aimedis.com.

We may need to verify your identity before responding to your request.

24Children's Privacy

Our services are not directed to children unless expressly stated as part of a lawful healthcare or related service. We do not knowingly collect personal data from children except where permitted by law and appropriate consent or authorization has been obtained.

25Automated Decision-Making

We do not make solely automated decisions that produce legal or similarly significant effects on individuals unless expressly disclosed and permitted by law. If this changes, we will provide the notices and rights required by applicable law.

26U.S. State Privacy Rights

If you are a resident of a U.S. state with specific privacy rights, you may have additional rights regarding access, deletion, correction, and opting out of certain uses of personal data. We will honor such rights where applicable.

27Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The updated version will be posted on this page with a revised effective date.

28Contact

If you have questions about this Privacy Policy or our privacy practices, contact: